My mail order prescription, not to a
Recorded message.
I listened to a menu, but none of the
Options applied to my problem.
I tried clicking on number 2, but after a
Long list of generic questions I was directed back to
The menu.
I was perturbed, but I persevered and finally
Reached a human being.
Her voice was a monotone, and she was very
Matter of fact like she was just trying to
Do her job.
But the gal was efficient.
In a timely manner she took care of my order, and
When she asked if I had any questions, I
Responded, "Did you say your name was
Diane?"
"Yes."
"I want you to know that you made my day. It is so
Refreshing to finally speak to a real person, and you
Knew just what to do."
She laughed, and I could hear the animation in
Her voice as she said, "Thank you."
I closed our conversation saying, "You were my
Divine appointment. Blessings on your day."
And when my call was followed up by a survey, I
Gave Diane the highest possible rating,
Even though the questionnaire was a recording.